Last Updated: December 2025
Shelly Langford’s Learning Library (“we”, “us”, “our”) is committed to protecting the privacy of our users, subscribers, clients, and visitors. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, app, online programs, or services, you agree to the terms of this Privacy Policy.
Shelly Langford’s Learning Library is an online learning platform created by Shelly Langford and collaborators, offering educational programs such as the Confident Mother app and the WholeMama Alignment online course.
Our services are operated from Queensland, Australia. If you have questions regarding your privacy, please contact us at: Email: hello@shellylangford.com.au
We only collect information that is reasonably necessary for us to provide our services, comply with legal obligations, and operate our website or online learning platform.
We may collect the following information:
2.1 Mailing List Subscribers
Name
Email address
2.2 Paid Program Members (e.g., Confident Mother App, WholeMama Alignment)
Name
Email address
Postal address (if needed for billing or physical resources)
Billing details (e.g., payment method details processed through secure third-party platforms)
2.3 Automatically Collected Information
When you visit our website or app, we may automatically collect:
IP address
Device type
Browser type and version
Pages viewed
Time spent on site
Cookies and analytics data
This helps us improve user experience and website functionality.
We collect personal information through:
Website forms
Mailing list sign-up
Account creation for online programs
Payment and checkout pages
Mobile app registration
Cookies and analytics tools (e.g., Google Analytics)
We collect information directly from you unless it is unreasonable or impractical to do so.
We use your information for purposes including:
4.1 Service Delivery
Providing access to online programs
Managing user accounts
Delivering app functionality
Processing payments
4.2 Communication
Sending course updates
Providing customer support
Delivering newsletters (only if you opt-in)
Improving website and app performance
Marketing (only with your consent)
Complying with Australian laws
We do not sell or rent personal information to third parties.
We use secure third-party payment platforms (e.g., Stripe, PayPal, Podia, or similar) to process billing details.
These providers handle payment information in compliance with industry security standards (e.g., PCI DSS).
We do not store full credit card numbers on our servers.
Each third-party provider has its own privacy policy which we encourage you to review.
We may use cookies, web beacons, and analytics tools to:
Improve usability
Track website performance
Understand visitor behaviour
You may disable cookies in your browser settings, but some website features may not function correctly.
We may disclose your personal information to:
Service providers who assist in website hosting, email delivery, payment processing, or technical support
Legal authorities if required by law
Contractors or team members who support our business operations (bound by confidentiality agreements)
We do not share personal information with overseas recipients unless necessary for service delivery (e.g., cloud hosting or email marketing services located internationally).
If overseas disclosure occurs, we take steps to ensure compliance with the Australian Privacy Principles.
Your personal information is stored securely using reputable platforms and security measures such as:
Password-protected databases
Encrypted data transmission
Secure servers
Access controls and confidentiality agreements
While we take reasonable steps to protect your information, no online platform can guarantee absolute security. You provide information at your own risk.
Under the Australian Privacy Act, you have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or outdated information
To make a request, contact us at:
Email: hello@shellylangford.com.au
We will respond within a reasonable time, usually within 30 days.
Where possible, you may interact with us anonymously (e.g., browsing website content).
Full access to programs and services requires accurate identifying information.
We retain personal information only as long as necessary for:
Service delivery
Legal compliance
Business operations
Information no longer required may be securely deleted or de-identified.
You may opt out of:
Email marketing
Newsletters
Non-essential communications
Each marketing email will include an unsubscribe link.
Alternatively, you may request removal by contacting us.
Our programs are designed for adults.
We do not knowingly collect personal information from individuals under 16 without parental consent.
We may update this Privacy Policy occasionally.
Changes take effect immediately upon publication on our website.
We encourage users to review this page regularly.
If you believe your privacy has been breached, please contact us immediately at:
Email: hello@shellylangford.com.au
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992