Terms of Service

Last Updated: December 2025

Welcome to Shelly Langford’s Learning Library (“we”, “our”, “us”).
These Terms & Conditions (“Terms”) govern your use of our website, mobile app, online programs, digital products, and services, including the Confident Mother app and WholeMama Alignment online course.

By accessing or using our website or programs, you agree to be bound by these Terms.
If you do not agree, please discontinue use immediately.


1. General Information

1.1 Who We Are

Shelly Langford’s Learning Library provides online education programs, resources, and tools for mothers and women’s wellness.

1.2 Australian Jurisdiction

These Terms are governed by the laws of Queensland, Australia, and any disputes will be settled in Queensland jurisdiction.


2. Eligibility

To use our website, app, or online programs, you must:

  • Be at least 18 years old, or

  • Have parental/guardian consent if under 18

  • Use the services for personal and non-commercial purposes

  • Provide accurate information during registration or purchase


3. Accounts and Registration

3.1 Account Responsibility

You are required to create an account to access certain programs.
You are responsible for:

  • Maintaining the confidentiality of your login details, including not sharing login details

  • Ensuring your account information is accurate and updated

  • Any activities conducted under your account

We reserve the right to suspend or terminate accounts for suspicious, fraudulent, or abusive behaviour.


4. Payment, Pricing & Billing

4.1 Pricing

All prices are listed in Australian Dollars (AUD) unless otherwise stated.
We reserve the right to update pricing at any time, but changes will not affect purchases already completed.

4.2 Payments

Payments for online programs, subscriptions, digital products or app access must be made at the time of purchase.
We use secure third-party payment platforms (e.g., Stripe, PayPal, Podia) to process payments.

4.3 Taxes

Prices may include or exclude applicable taxes as required by Australian law.


5. Refunds & Cancellations

We comply with the Australian Consumer Law (ACL).

5.1 Refund Eligibility

You are entitled to a refund or replacement only if the digital product or program:

  • is faulty,

  • is not delivered as described, or

  • cannot be accessed due to an error on our part.

5.2 Change of Mind

As online programs and digital products are immediately accessible upon purchase, change-of-mind refunds are not offered.

5.3 Subscription Services

If applicable, subscriptions can be cancelled at any time.
Your access will continue until the end of the billing period already paid for.


6. Intellectual Property

All content on our website, app, and programs—including text, graphics, videos, audio, downloadable materials, course content, branding, and layout—is the intellectual property of Shelly Langford or licensed to us.

You must not:

  • Copy, distribute, reproduce, or republish course materials

  • Share login details with others

  • Upload or share our content elsewhere without written permission

  • Use course content for commercial or training purposes without approval

Unauthorised use may result in account termination and legal action.


7. User Obligations

When using our website, app, or programs, you agree to:

  • Use the platform lawfully

  • Not interfere with website or app functionality

  • Not upload harmful, offensive, or illegal content

  • Not use automation, scraping tools, or bots to access materials

  • Respect copyright and intellectual property rights


8. Health, Wellness & Educational Disclaimer

The programs within Shelly Langford’s Learning Library—such as Confident Mother and WholeMama Alignment—are educational and informational in nature.

They are not a substitute for:

  • Professional medical advice

  • Diagnosis or treatment

  • Emergency services

  • Mental health care

  • Advice from a qualified healthcare professional familiar with your personal situation

You are responsible for your own health decisions and should consult a qualified healthcare practitioner before applying information from our programs.

We are not liable for injury, loss, or damages resulting from misuse of program content or reliance on general information.


9. Testimonials & Results

Any testimonials, case studies, or success stories displayed on our website or marketing materials represent individual experiences.
Results vary and are not guaranteed.


10. Third-Party Services

Our website may contain links or integrations with third-party services, including:

  • Email marketing providers

  • Payment gateways

  • App hosting platforms

  • Affiliate links

We are not responsible for the content or privacy practices of external websites.


11. Limitation of Liability

To the extent permitted by Australian law, we disclaim liability for:

  • Interruptions to website or app services

  • Loss of data

  • User-generated errors

  • Technical issues beyond our control

  • Indirect or consequential loss

  • Third-party service failures

Nothing in these Terms limits your rights under the Australian Consumer Law.


12. Website & App Availability

We aim to maintain ongoing access to our website and digital programs but do not guarantee uninterrupted service.
We may modify, suspend, or discontinue any part of the platform at any time.


13. Privacy

Your use of the website and programs is also governed by our Privacy Policy.
By using our services, you consent to the collection and handling of your information as described there.


14. Termination

We may suspend or terminate access to:

  • Accounts involved in violating these Terms

  • Accounts engaged in fraud, abuse, or illegal activity

  • Users who share login details or redistribute course content

Users may terminate their account at any time by contacting us.


15. Changes to These Terms

We may update these Terms at any time.
Changes become effective immediately upon posting on our website.
Your continued use of our services constitutes acceptance of the updated Terms.


16. Contact Us

If you have any questions about these Terms or your purchase, please contact us:

Email: hello@shellylangford.com.au
Website: www.shellylangford.com.au